The answers to all of lives' burning questions.

Shipping

We ship to the US and Canada. Call, email or message us for shipping anywhere else

Domestic orders take 3 to 5 business days to be delivered.

Call, email or message us for transit times on international orders

Domestic orders over $20 ship for free. Orders under $20 will have a $5 charge.

Call, email or message us for International shipping rates  

Returns

We stand behind what we sell at Puffin Products. If you aren't 100% satisfied with something you bought from us within 60 days of purchase, we will give you your money back. It's that simple.

Email us at info@puffin-products.com or submit our "Contact" form and let us know. It is always a good idea to include your name and order number to help us issue the refund. We will send you your money back as soon as possible (usually 24 to 48 hours).

Consider leaving us a review as well. Good or bad, your feedback helps us become a better company!

General

Our toys are made from a heavy duty canvas  with a seamed stitching. They are embroidered and all contain a squeaker.

Yes, clearly you paid attention in class! Puffin is also the name of our dog and the inspiration behind Puffin Products